At JOST, quality is not just a series of procedures. It is a daily commitment, driven by women and men who constantly monitor, analyze, and improve practices. Within our teams, Quality & Food Safety coordinators play a key role in ensuring compliance and safety in an environment of constant demands.

Seeing what others don't see

These experts have what is known as true quality vision. They know how to spot discrepancies, identify risks, and detect opportunities for improvement, sometimes in almost invisible details. This analytical ability allows them to take action upstream and strengthen the reliability of processes before a defect even appears.

Their approach is based on two areas of expertise:
 

• A perfect command of ISO standards.
• A concrete understanding of the operational realities in the field.

Giving meaning to procedures

Procedures, instructions, forms: for these professionals, these tools are not just administrative documents. They are there to keep teams safe and ensure that everyone has the right information at the right time. They ensure that the rules are clear, accessible, and, above all, adapted to the actual practices of the profession.

Bringing continuous improvement to life

Identifying a discrepancy is only the first step. Quality managers focus primarily on understanding the causes, implementing corrective actions, and verifying their effectiveness over time.

Getting to the root of the problem

When a problem arises, our experts never settle for a quick fix. They seek to understand the root cause of the problem. This approach allows us to provide lasting solutions and prevent the same situations from recurring.

Listening to and valuing the customer's voice

Every customer complaint is handled with the utmost care. The quality team transforms this feedback into clear, factual, and professional responses, but also into levers for progress. Listening to the customer thus becomes a performance tool that serves JOST's overall quality.

A constant presence in the field

In the field and in the analysis of indicators, these monitors remain attentive to every detail. They follow up on actions, support teams, and ensure that quality commitments are met every day.

Their role contributes directly to the safety, performance, and reliability of the company. Through their rigor, they embody a vision of quality that is demanding, constructive, and forward-looking. It is an essential mission, often discreet, but indispensable to the smooth running of JOST.