What we offer

• A permanent full-time contract;
• A varied role within a dynamic IT team, where every day brings new challenges;
• The opportunity to develop your technical skills in a constantly evolving environment;
• A key position supporting end users and ensuring the smooth operation of the company's IT infrastructure;
• The opportunity to grow within a fast-growing family-owned group, recognized for its expertise in transport and logistics.

Responsibilities

As an IT Support Officer, you provide first-line IT support to end users and ensure the smooth operation of their IT environment. Acting as a trusted point of contact, you resolve day-to-day technical issues while delivering a high-quality support experience.

Your main responsibilities include:

End-User Support

• Handle Level 1 support requests through the ticketing system;
• Resolve common issues related to Windows, Microsoft 365, Citrix, printers, peripherals, user access and standard business applications;
• Support users with professionalism, patience and a customer-focused approach.

Workstation Setup & Configuration

• Prepare, install and configure Windows workstations;
• Install standard software required by end users;
• Ensure all IT equipment is properly configured and operational.

Incident Management

• Accurately document all actions taken within support tickets;
• Escalate more complex incidents to the appropriate IT teams when necessary;
• Ensure proper follow-up of requests until resolution.

Continuous Improvement

• Apply internal procedures and contribute to their continuous improvement;
• Help maintain a reliable, structured and secure IT environment;
• Contribute to improving the overall quality of IT support services.

Profile

• You are organised, detail-oriented and ensure accurate follow-up of support requests;
• You are able to work independently while enjoying teamwork;
• You are curious, eager to learn and able to quickly acquire new technical skills;
• You have strong problem-solving abilities and a practical mindset;
• You are committed to delivering excellent customer service and user satisfaction;
• You are reliable, responsible and motivated to continuously develop your technical expertise.

Technical Skills

• Good knowledge of Windows 10 and Windows 11;
• Experience preparing and configuring workstations;
• Good knowledge of printers and peripherals;
• Knowledge of Citrix;
• Good command of Microsoft Office and Microsoft 365;
• Basic networking knowledge (IP addressing, Wi-Fi, network cabling, VPN);
• Basic knowledge of Active Directory (user management, groups and access rights).

Languages

• French: required;
• English: good written comprehension and writing skills required;
• Spoken English is considered an asset;
• Dutch is a strong advantage.

About the company

Founded in 1958, the JOST Group is a family-owned company that has established itself as a leading player in transport and logistics across Europe and Tunisia. It provides tailored road and multimodal transport solutions as well as warehousing and logistics services designed to meet a wide range of evolving customer needs.

With continuous growth, the Group relies on strong logistics capabilities and an extensive international presence:

• More than 3,000 employees across 10 countries;
• A fleet of 1,700 trucks and 4,000 trailers;
• 710,000 m² of warehousing space across Europe;
• Consolidated turnover of €441 million across 54 companies operating in 5 currencies.

Joining the JOST Group means becoming part of a fast-growing family-owned company driven by international ambition and a culture of continuous innovation in the transport and logistics sector.