At JOST, heroes do not wear capes. They do not fly, but they move mountains of organization, listening, and responsiveness. Their mission is to orchestrate the constant flow of information, trucks, and priorities so that every delivery reaches its destination. They are the guardians of smooth operations, the translators on the ground, the pillars of customer service.

Today, in this new episode of our JOST TITANS series, we meet Jean-Sébastien, the Retail hero.

A pillar of Retail

Jean-Sébastien joined JOST in 2007 and works as a Retail Supervisor. His mission is to ensure that everything runs smoothly, even when unforeseen events occur throughout the day. Between planning, emergency management, and coordination across departments, he makes sure that every actor, driver, dispatcher, or customer stays aligned on the same goal: delivering without losing momentum.

Always on the move, he keeps a cool head and a wide perspective, even when priorities shift. An essential quality in an environment where every minute counts.

The hero’s reflex

A schedule change, a last-minute incident, a transport issue, nothing destabilizes him. Jean-Sébastien reacts with precision and speed. In a matter of moments, he analyzes, adjusts, and transforms a major problem into a manageable situation.

His panoramic view and ability to communicate with every link in the chain allow him to prevent bottlenecks before they even occur. His secret lies in calm, clarity, and mastery of every detail.

The human translator

In his daily work, Jean-Sébastien defines himself as a true human translator. He speaks the language of the driver, the dispatcher, and the customer, sometimes all three at once. Thanks to this natural skill, he smooths communication, resolves misunderstandings, and builds bridges between teams.

This human communication makes all the difference. It enables JOST to deliver efficiently while maintaining strong and respectful relationships with every stakeholder.

The guardian of coordination

At JOST, every delivery, every customer, and every route depends on a perfect balance of responsiveness, understanding, and organization. Jean-Sébastien maintains this balance. Thanks to him, operations remain harmonious, teams stay united, and customers are satisfied.

He may not wear a cape, but he possesses the power of calm, a broad vision, and collective instinct. Real superpowers that make him a true Titan of Retail.

Discover the faces behind performance

With the JOST TITANS series, we shine a light on those who, behind the scenes, keep the heart of JOST beating. Passionate, responsive, and committed employees who embody reliability, efficiency, and teamwork every day.

Meet Jean-Sébastien, the Retail Hero, in this new episode of our series. Every delivery needs its coordinator, and every hero deserves recognition.