Tasks:

The Customer Payment Follow-up Officer is responsible for managing and monitoring customer accounts, ensuring that receivables are collected within the agreed deadlines and minimizing the risk of unpaid invoices.

Main responsibilities:

Customer account monitoring:

 

• Monitor issued invoices and received payments.
• Identify and analyze late payments and outstanding debts.
• Follow up with customers by phone, email, or mail to obtain due payments.
• Update customer information in the accounting management system.

Dispute management:

 

• Monitor complaints and disputes related to payments.
• Collaborate with internal departments (sales, legal, etc.) to resolve issues.
• Negotiate payment plans with customers experiencing financial difficulties.

Analysis and reporting:

 

• Prepare dashboards and reports on the status of receivables.
• Analyze trends and risks related to unpaid invoices.
• Propose recommendations to improve debt collection procedures.

Compliance and procedures:

 

• Ensure compliance with internal procedures and applicable regulations.
• Participate in improving receivables management processes.
• Manage documents related to payment follow-up.

Profile:

• Degree at Bac +2/3 level in accounting, management, or finance.
• Proven experience in customer payment follow-up, ideally in the international transport sector.
• Knowledge of debt collection techniques and dispute management.
• Proficiency in IT tools (accounting software, spreadsheets, etc.).
• Strong written and verbal communication skills.
• Ability to analyze data and solve problems.
• Attention to detail, organizational skills, and negotiation abilities.
• Proficiency in Dutch and German; knowledge of other foreign languages is a plus.
• Excellent interpersonal skills and strong customer service mindset.
• Ability to work independently and as part of a team.
• Strong sense of confidentiality and ethics.
• Stress resistance.
• Assertiveness.
• Methodical approach.

Offer:

• Full-time position, 5 days/week (40 hours/week)
• You will join a dynamic team within a constantly expanding group
• Permanent contract
• Salary subject to Luxembourg legislation

Interested?

Please send your application (CV and cover letter) to jobs@jostgroup.com