Job Objective:

The Customer Payment Follow-up Officer is responsible for managing and monitoring customer accounts, ensuring timely collection of receivables, and minimizing the risk of unpaid invoices.

Main Responsibilities:

Customer account monitoring:

• Ensure follow-up of issued invoices and received payments.

• Identify and analyze late payments and outstanding receivables.

• Contact customers by phone, email, or letter to collect due payments.

• Update customer information in the accounting management system.

Dispute management:

• Monitor claims and disputes related to payments.

• Collaborate with internal departments (sales, legal, etc.) to resolve issues.

• Negotiate payment plans with customers facing difficulties.

Analysis and reporting:

• Prepare dashboards and reports on receivables status.

• Analyze trends and risks related to unpaid invoices.

• Propose recommendations to improve collection procedures.

Compliance and procedures:

• Ensure compliance with internal procedures and applicable regulations.

• Participate in improving receivables management processes.

• Manage documents related to payment follow-up.

Required skills:

• Proven experience in customer payment follow-up, ideally in the international transport sector.

• Knowledge of collection techniques and dispute management.

• Proficiency in IT tools (accounting software, spreadsheets, etc.).

• Strong written and oral communication skills.

• Ability to analyze data and solve problems.

• Accuracy, organizational skills, and negotiation abilities.

• Fluency in Dutch and German; knowledge of other foreign languages is a plus.

Education:

• Degree equivalent to Bac+2/3 in accounting, management, or finance.

Personal qualities:

• Excellent interpersonal skills and customer service orientation.

• Ability to work independently and as part of a team.

• Strong sense of confidentiality and ethics.

• Stress resilience.

• Assertiveness.

• Methodical approach.